Powerful reporting for your omnichannel customer support

Connect Glew and Gorgias to get actionable insights on your customer support and see how your customer communications impact your business.  Glew helps you blend data from Gorgias with the rest of your tech stack – from your ecommerce cart to your loyalty program to your subscription platform and more – for powerful multichannel reporting that drives growth.

Optimize your customer support, drive loyalty and growth

  • Evaluate your customer support performance by channel – including email, chat and messenger – and identify areas of opportunity
  • Segment your customers by support activity, blended with other KPIs and buying behavior filters, for advanced reporting and more targeted communications
  • Connect customer support data to your performance KPIs to understand how support impacts revenue, profitability, lifetime value and more

The tools you need for growth, built into every integration

  • Data Pipeline

    Connect Gorgias and all the other data sources you use through our simple straight-to-integration process.

  • Powerful ETL Process

    We extract, transform and load your data, making it available for omnichannel reports.

  • Data Warehouse

    We handle the storing, maintenance and updating of your data in Glew’s Intelligent Data Warehouses.

  • Intuitive Visualizations

    Access hundreds of powerful reports and visualizations, available instantly across your entire organization.

  • Custom Reporting

    Query and build your own custom reports and dashboards, tailored for your business.

  • Unlimited Users, Unlimited Data

    Take advantage of unlimited historical data and unlimited users on your account, for reporting at scale.

Frequently Asked Questions

  • How do I integrate Glew and Gorgias?

    Once your store is set up in Glew, visit Store Settings and select Gorgias from the list of integrations.

    Once there, follow the steps to connect your Gorgias account in Glew:

    1. Log into your Gorgias account and navigate to Settings > Rest API to find your account's API keys.

    2. Copy your API key, Gorgias domain URL and Gorgias account email address into the respective fields in Glew.

    3. Review and save your integration details.

    4. Once you've connected any other integrations, import your data.

  • What Gorgias data does Glew collect?

    Glew pulls data on Gorgias events, rules, surveys, messages, tickets, and users, updated hourly.

  • How can I use Gorgias data in Glew?

    Gorgias data is available to Glew Plus subscribers for custom report creation through Mode, Google Data Studio, or your BI tool of choice. Your custom reports can be accessed directly in Glew.io via BI Tunnel or through the Glew Enterprise app.

  • What Glew subscription do I need to use the Gorgias integration?

    All available Gorgias data points can be used to create custom reports and dashboards through your Glew Plus subscription.

  • I’m a Gorgias user and I’m interested in Glew. How do I get started?

    Great! If you’re a Gorgias user and you’re interested in learning more about Glew, schedule a demo with our team to discuss your reporting needs and learn more about Glew’s Gorgias integration.

  • I’m a Glew user and I’m interested in Gorgias. How do I get started?

    Explore Gorgias' multichannel customer support platform at Gorgias.com.

Want to learn more about Glew and Gorgias?

Schedule a demo with our team to see how Glew and Gorgias work together and learn more about our custom reporting capabilities.