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Gorgias
Gorgias Analytics and Advanced Reporting
- Blend data from Gorgias with the rest of your tech stack, from your marketing channels to your ecommerce cart
- Segment customers by support activity for advanced reporting and targeted communications
- See how customer support impacts your performance KPIs
Optimize your customer support, drive loyalty and growth.
Growing your business isn't just about acquiring new customers. It's also about building brand loyalty and retaining existing customers - and that starts with providing great service.
Glew helps you analyze your Gorgias data to understand your customer support performance across all your channels, so you can ensure a customer experience that drives growth. Track and optimize support performance, segment customers by support activity, see how support impacts your bottom line KPIs and more.
Segment customers for more personalized experiences.
Segment your customers by support activity, blended with other KPIs and buying behavior filters, for advanced reporting and more targeted communications designed to keep your customers happy.
Understand your omnichannel support performance.
Evaluate your customer support performance by channel - including email, chat and messenger - and ensure you're providing a customer experience that drives loyalty and engagement across every touchpoint.
See how support impacts your bottom line.
Connect customer support data to your ecommerce KPIs to understand how support activity impacts orders, returns, revenue, lifetime value and more - and identify opportunities to drive growth through support.
