What’s the difference between returns and refunds?

If you use Shopify, you may see a difference between your returns and refunds in Glew. That’s because returns and refunds are considered as two distinct metrics in both Shopify and Glew.

A return is when goods pass from a customer back to you after a customer has made a purchase but decided not to keep it. A refund occurs when you pass the value of those goods back to the customer. A return deals with the purchased items, whereas a refund deals with the monetary value of the purchased items that you will issue the customer when you process a return.